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FREQUENTLY ASKED QUESTIONS (FAQs) I don't know where to begin. How can Cogent help? We will sit down with you and determine what your requirements are, suggest alternatives, and provide resources for implementation. We will work with you from the beginning to the end. What kind of support can I expect? Cogent has the resources that you need, from full-time on site technicians, part-time project specialists, or periodic support. We can tailor support to your budget and needs. Can Cogent help me with automating my Sales, Marketing or Customer Service functions? Yes we can. Through our business partnership with Interact Commerce Corporation, Cogent Solutions is certified to sell, implement and support Saleslogix, the leader in mid-market Customer Relationship Management (CRM) applications. Are outsourced or consulting technology resources expensive and well beyond my company resources? They do not need to be. In working with you, Cogent will formulate and implement cost-effective and value-added solutions. We will deliver projects on a fixed bid or time and expense basis, which ever is most appropriate to you. How do I know what technology is right for my company? Cogent will help you take the complexity out of technology decisions. By understanding your requirements and the alternatives available, we can work together to provide the appropriate solutions for you. My company has grown so quickly to the point that we've outgrown our systems. Now what do we do? This is one of Cogent's strengths. Cogent can provide you the necessary assistance, from integrating existing systems or enhancing and/or replacing them. We've done it all before. What if we need a project done, but have an IT staff to handle our day-to-day needs? Cogent brings a staff with broad knowledge and technical expertise to quickly get your project completed and let you focus on what you do best. We will work with your existing IT staff to ensure that our projects will coexist with your current IT standards and infrastructure. |
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